Official Rental Information:
Welcome to the FAQ section. Here you will find answers to some of the most commonly asked questions about our services, rental criteria, pricing, and policies. If you have any additional questions or need further assistance, please feel free to contact us.
Our rental rates vary based on the car category and rental
duration. We provide daily, few days (3-6 days), weekly, and monthly rental
rates. The categories include Budget/Old, Small, Medium, Family, SUV/Van, Large
SUV/Lg Van Mini Bus, Prestige Medium Or Mini Bus, and Prestige Large. The most
affordable category is Budget/Old, while the most expensive is Prestige Large.
The prices provided in our guide are estimates and are
subject to a 10% variation due to seasonal changes or availability. All prices
include a standard 100km/day allowance. Excess kilometers are charged at 25c/km
for budget to medium vehicles and 35c/km for family-size vehicles and larger.
Prepaid advance kilometer packs are available at $15 or $25 per 100km.
To rent a car from us, you need to provide either a passport
and credit card or a driving license, debit card, and a security bond ranging
from $550 to $1000. We reserve the right to request additional identification
documents, extra bonds, or refuse rental for security reasons.
If you exceed the standard 100km/day allowance, additional
charges will apply. Excess kilometers are charged at 25c/km for budget to medium
vehicles and 35c/km for family-size vehicles and larger. You can also purchase
prepaid advance kilometer packs at $15 or $25 per 100km to avoid higher charges.
Cancellations must be made at least 48 hours before the
rental period to avoid any charges. If you cancel within 48 hours of the rental
period, a cancellation fee may apply. Please contact our customer service team
to process your cancellation.
We hope this FAQ section has answered your questions. If you need further assistance or if your question is not listed here, please do not hesitate to contact us at +61 (03) 9484 8547 or [email protected]. Our customer service team is here to help you with any issues or concerns you may have.