Terms of Service
Introduction
Welcome to Mini Koala Car Rental ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our car rental services. By using our services, you agree to comply with and be bound by these Terms. Please read them carefully.
Rental Rates
Our price guide provides daily, few days (3-6 days), weekly, and monthly rental rates for
different car categories. These categories include:
- Budget/Old
- Small
- Medium
- Family
- SUV/Van
- Large SUV/Lg Van Mini Bus
- Prestige Medium Or Mini Bus
- Prestige Large
Prices vary accordingly, with the most affordable being the Budget/Old category and the most expensive being the Prestige Large category.
Price Guide
The prices provided are a guide only and are subject to a 10% variation due to seasonal or availability reasons. All prices include a standard 100km/day allowance. Excess kilometers are charged at 25c/km for budget to medium vehicles, or 35c/km for family-size vehicles and larger. Prepaid advance kilometer packs are available at $15 or $25 per 100km.
Rental Criteria
Customers must provide either a passport and credit card or a driving license, debit card, and a security bond ranging from $550 to $1000. We reserve the right to request additional identification documents, extra bonds, or refuse rental for security reasons.
Use of Rental Vehicles
The rental vehicle must be used in accordance with all local laws and regulations. The customer is responsible for any fines, penalties, or damages incurred during the rental period. The vehicle must be returned in the same condition as it was rented, excluding normal wear and tear.
Insurance and Liability
Standard insurance is included in the rental rate. However, the customer is responsible for any damage not covered by the insurance policy. Additional insurance options are available at an extra cost.
Cancellation Policy
Cancellations must be made at least 48 hours before the rental period to avoid any charges. Cancellations made within 48 hours of the rental period may be subject to a cancellation fee.
Payment Terms
Payment is due at the time of booking. We accept major credit cards and debit cards. Any additional charges incurred during the rental period will be charged to the provided payment method.
Amendments
We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will take effect immediately upon posting.
Contact Us
If you have any questions about these Terms, please contact us:
[email protected]